Services

Human centered design for improving healthcare delivery; coaching and collaborating

We act as a human centered design advisor for healthcare professionals seeking to integrate human-centered design into their work. We don't conduct the clinical research itself. We collaborate with health care professionals in support of their work, clearly focused on compliance and working within the constraints of each project.

At UCSF in the IMS-246 course, learners learn the fundamentals of human centered design by working through a full HCD project in one semester. The course teaches the practical application of HCD alongside Implementation Science for improving public health.

We have been written into grants for improving health care delivery as design advisors, and are willing to support however we can.

Published by Oxford University Press on behalf of the Society of Behavioral Medicine 2020.

This work is written by (a) US Government employee(s) and is in the public domain in the US.

This image describes how human-centered design and implementation science can lead to public health impact.

Do you want to pair HCD and IMS in research or a project to improve health care delivery?
Do you need to better understand the human experience within a system?
Are you writing a grant and want to integrate qualitative research, or leverage human centered design in your project?

Let's connect!

Foundational Insights & Journey Mapping

Designing research to inform what to build, for whom, and why. We use methods designed specifically for the needs of each project. For example, to understand people's experience, context, what is working and not working, and to collectively define how to move toward accomplishing the goals of the project.

Once we understand what people are experiencing in a specific context, we document and visualize that so everyone involved understands the curent state. Then we go about solving the problem at hand together, or addressing opportunities that make themselves aparent through foundational design research.

Reach out for a conversation - each project is different.

Design research consultation

Each project is different and it takes an understanding of the objectives of the project, the resources and people involved to understand what to do next.

Do you need to connect more closely with your customers, patients, or the people you serve?

Do you need to reach out to new communities and audiences?

Do you want to make sure what you are building works the people who willuse it?

Reach out for a conversation! The first half an hour is free, after that, we charge:

One hour consultation: $100.

Half an hour consultation: $50

If we aren't the designers you are looking for, we will reach out to our network and do our best to find the professionals you need.

Let's connect!

Co-creation strategies

Designing collaborations with enough flexibility and rigor to include all the people involved, to work together toward a common goal.

By actively co-creating together, we build a shared understanding and develop truly human-centered solutions that no individual could imagine on their own, and no technology could create on its own. This kind of work could be as simple as a day long workshop to learn with people, a bit more complex longitudinal work to deepen connection and support collaboration, or an ongoing practice to continually learn and collaborate with a group of people.

Reach out! We love co creation and working with people of all kinds.

Design led capacity building and mentoring

We offer custom workshops, team facilitation, and embedded mentorship to help organizations build their own design research capacity so they can sustain ethical, human-centered practices on their own.

Custom Workshop Facilitation (1-2 days): $5,000 – $12,000.

Ongoing Team Mentorship/Advisory Retainer: $3,000 – $8,000 per month for dedicated weekly coaching and capability-building sessions with their internal staff.

Reach out - we can create a custom engagement to suit your needs.

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