Selected Projects

UCSF IMS-243

A course at UCSF dedicated to building internal capacity and teaching frontline clinicians how to apply human-centered design to solve stubborn health problems in complex clinical environments. 

This course, offered through University of California, San Francisco, is taught over a semester and learners work through addressing a critical health care challenge using human centered design. For example; addressing vaccine related health communication and trust in public health messaging, extreme heat events, health equity and telemedicine, and the epidemic of front line clinician burnout. This course addresses how implementation science and human centered design work well together in addressing public health challenges and opportunities. 

Knowledge Equity in Linked Open Data

Alongside Wikimedia Deutschland and 28 participants, we conducted in-depth research to identify how linked open data products (Wikidata and Wikibases specifically) both enable and block knowledge equity on the internet. This work provided product teams at Wikimedia Deutschland with actionable recommendations to reduce marginalization and foster knowledge equity within the Wikidata Linked Open Data ecosystem. 

Sate of the Internet's Languages

In collaboration with Whose Knowledge?, Oxford Internet Institute and The Center for Internet and Society, we co-authored a report weaving big data with lived experiences. This project illuminated how linguistic representation impacts digital equity and access to the internet.

The first ever report of this kind, the work serves as a baseline understanding of the state of language on the internet. In 2022, 500 of the 7,000 languages that human beings use were represented online. At the time, 75% of people who access the internet used only 10 languages on the internet. 

This project raised awareness of the challenges and opportunities for making the internet more multilingual, that historic and ongoing structures of power and privilidge are intrinsic online today. The project also provides opportunities for everyone to make a difference. 

New Editor Experiences

Working with Wikimedia Foundation and Reboot, we conducted a contextual inquiry with new Wikipedia editors, Wikipedia mentors and some very experienced Wikipedia editors to learn how to better support brand new and learning Wikipedia Editors. Our work provided a roadmap of product opportunities to better support learning Wikipedia editors in multiple countries, working on various Wikipedia language editions. New Editor retention grew as a result.  This work supports the Wikimedia Movement goals of knowledge equity and engaging more diverse editors to participate in contributing the knowledge they hold in their language of choice. 

Some of the recommendations that came from this research were:

• Newcomer home page providing a guided introduction to editing

• Structured mentorship conneting new editors with experienced editors. 

• Suggested edits to help newcomers start right away.

• Design improvements to the mobile editing experience, to broaden access. 

• Conceptual support for more easy understanding of Wikipedia's core concepts.